🔄 Refund & Return Policy

At The Kiyansh Studio, we value transparency and customer satisfaction. Please read our refund and return policy carefully before placing an order.

⏳ Order Cancellation (Before Dispatch)

You may request order cancellation within 24 hours of placing the order. Cancellation requests raised after 24 hours will not be accepted, and the order must be received by the customer.

📦 Returns After Delivery

Once the order has been delivered, the product is not eligible for return, exchange, or refund if you do not like the product, size, fit, color, or design.

⚠️ Defective or Damaged Products

If you receive a product that is damaged, defective, or incorrect, you may request a return, replacement, or refund within 24 hours of receiving the order.

Requests made after this 24-hour window will not be eligible for approval.

📸 Proof Requirement

To process a defective or damaged product request, customers must share clear images or videos of the product highlighting the issue. Requests without proper proof may be declined.

🔁 Replacement Process

Once approved, we will arrange a replacement or refund based on product availability and issue verification. Replacement timelines may vary depending on location and logistics.

💳 Refund Method & Timeline

Approved refunds will be processed to the original payment method used during checkout. Refunds typically take 5–7 working days to reflect, depending on the bank or payment provider.

🚫 Non-Returnable Items

The following items are not eligible for return or refund unless damaged or defective:

• Items purchased during sale or promotional offers
• Products returned without original packaging or tags
• Products damaged due to misuse or mishandling

❌ Refusal of Delivery

If a customer refuses to accept delivery without a valid reason, The Kiyansh Studio reserves the right to decline future orders or refunds.

📞 Contact for Support

For any return or refund-related concerns, contact us within the applicable time period using the details below:

📱 Call / WhatsApp: +91 73511 11153
💬 WhatsApp: Chat with us on WhatsApp